SHIPPING METHODS & COSTS

All orders may require up to 72 hours or 3 business days from the time they are placed for processing, pending stock availability and credit card verification.

ORDER PROCESSING

We will communicate information about your order by email.

You will receive an order confirmation email once your order has been received. In addition, we will send you an email when your order has shipped that includes the  tracking number for your package.

Luisa Loves will contact you with a follow-up email if the merchandise you have selected is not currently in stock.

You will not be charged for any item until it is being prepared to ship from our distribution center.

Orders placed on weekends and holidays will begin processing on the next business day.

Our shipping and processing charges cover the expenses we incur in processing your order, packing the purchased item(s), transportation and related overhead. 

CANCELLATIONS

Once an order is submitted we are unable to change or cancel the order. If you have additional questions about your order, please contact LUISALOVES Customer Service by email at: shop@luisaloves.com

PAYMENT METHODS

LUISALOVES.COM accepts the following credit cards: Visa and MasterCard, and Paypal.

LUISALOVES.COM doesn’t accept checks, cash or money orders.

USING PROMOTION CODES

As a recipient of the Newsletter, you may receive exclusive offers that can be applied to orders by using the promotional code during checkout. Please note that promotional codes cannot be combined with any other offer or discount and are only redeemable on LUISALOVES.COM. In order to take advantage of these offers, please enter the provided code in the space provided on the ‘Cart’ page and will be applied to your order prior to confirmation.