Luisa Lencastre Unipessoal Lda is responsible for the website www.luisaloves.com, hereinafter referred to as the website, and is committed to guaranteeing the privacy of its users’ personal data.

This policy explains how Luisa Loves collects, protects, processes, uses and destroys, as well as guarantees the right of access and update of personal data that users of the website provide.

Dear user, please read the following text, in order to understand and be aware of how the information you provide will be handled by Luisa Lencastre Unipessoal Lda.

1. Definition and person responsible for data processing

1.1 Personal data is information of any nature and support, including sound and image, relating to an identified or identifiable single person. A person is considered identifiable when they can be identified, directly or indirectly, by an identification number or one or more specific elements of their physical, physiological, mental, economic, cultural or social identity.

1.2 Luisa Loves is responsible for the collection and processing of users’ personal data, in particular, for the categories of collected data, data processing and the purposes for which they are used.

2. Collection of personal data and its purposes

2.1 Access to the website and navigation: with the access to the website, a set of computer data is automatically collected, which are temporarily recorded in their own files and automatically deleted after a certain time period. This data collection has purely technical objectives, such as connection configuration, system security, technical management of the network and optimization of our site. The data to which we refer are the following: a) IP address of the requesting processor; b) Date and time of access; c) Name and URL of the transferred file; (d) Volume of transmitted data; e) Indication of whether the transfer was successful or not; f) Identification data regarding the browser software and operating system; g) Website from which you accessed our site; h) Name of the Internet service provider.

2.2 Register: in order to register on our website, we ask for some personal information such as email address, home address and tax number, so as to manage your possible online orders and their delivery, as well as applicable guarantees.

2.3 By using the Luisa Loves website, you agree to accept the terms and conditions of this Privacy Policy, as explained in this section of the website. If you do not accept the terms and conditions of this Privacy Policy, we ask you not to provide any personal data to Luisa Loves through this website.

2.4 The user guarantees that the personal data provided to Luisa Loves are true and will be responsible for communicating any changes regarding that data.

3. Retention period for your data

The user’s personal data will be retained for the period necessary to comply with legal obligations. In the absence of a specific legal requirement, the user’s personal data will be stored and retained for a period of 2 years after the user’s last change, update or interaction with the website. After this period, they will be eliminated.

4. Recipients of personal data

4.1 Unless otherwise stated, the user’s personal data will not be disclosed to third parties without their explicit consent.

4.2 Your personal data may, however, be disclosed to third party service providers who treat personal data on behalf of Luisa Loves, for example, website hosting, electronic mail, payment processing, shipping and delivery, brand management and product promotions, answering questions about services, sending information about new services and products.

4.3 In addition, users’ personal data may be disclosed to third parties in order to: meet requirements imposed by law or by competent governmental or judicial authorities; satisfy requirements necessary to establish or sustain a judicial process or defense in a lawsuit.

5. Personal data storage

The personal data collected and processed by Luisa Loves are stored on servers with limited access, located in controlled facilities.

6. Transferring data abroad

The provision of certain services by Luisa Loves may involve the transfer of your data outside Portugal. In that case, Luisa Loves will strictly comply with the applicable legal provisions, in particular those regarding the determination of the suitability of such Country regarding the protection of personal data and the requirements applicable to such transfers.

7. Data security and confidentiality

Luisa Loves objective is to guarantee the quality and integrity of the information provided by the website’s users, for which it has implemented the necessary measures, both technological and organizational, in order to keep information secure, namely, authentication systems/access control (login and password), use of firewalls and intrusion detection systems.

8. Cookies

This website uses cookies to improve its service. Some cookies are essential to ensure the available features, while others are designed to improve performance and the user’s experience. You should not continue to access our website after the cookies alert if you do not agree with its use. For more information about the cookies used by this website and how to manage and modify them, please consult our Cookie Policy.

9. Rights of data subjects

In accordance with current legislation, the user has the right to access and rectify his data, as well as the right to request its elimination, to oppose its treatment and to obtain its limitation or portability to the extent applicable. You may also object to your data being used for the purpose of creating your customer profile; in this case, you will not be able to benefit from personalized offers or services. In addition, you may request, at any time, to stop receiving our communications for marketing and advertising purposes. These rights can be exercised by directly contacting Luisa Loves.

10. Link to social networks

We allow links to social networks, but we are not responsible for their privacy and security policies. We recommend you verify them. These are links to social networks that are external to Luisa Loves and subject to their own Privacy Policy. These networks may record information about users’ activities on the Internet, including on our website. We recommend analyzing the conditions of use and the privacy policies of these social networks, in order to know exactly how they utilize users’ personal data, as well as the procedures necessary to eliminate or limit the treatment of that data.

11. Children

Luisa Loves does not knowingly collect personal data from children under the age of eighteen. If you are under the age of eighteen, do not provide us with any personal data. If you believe that a child has provided Luisa Loves with personal information, please contact us so that we can make every effort to delete this personal data from our databases.

12. Applicable law

12.1 In case of controversy or complaint of any nature related to this website, the Portuguese law will be applied, regardless of any applicable laws conflict. All legal actions or proceedings arising out of or relating to this Privacy Policy, its validity, enforcement, compliance or non-compliance, or the subject matter of this Privacy Policy, shall be the responsibility of the Portuguese courts, and the user consents and submits to the jurisdiction of these courts in the indicated cases.

In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution (ADR) entity.

The Alternative Dispute Resolution (ADR) entities are entities authorized to mediate, conciliate and arbitrate consumer disputes in Portugal and are included in the list of ADR entities foreseen by Law No 144/2015.

To consult the list of Entities for Alternative Resolution of Consumer Disputes click here: http://www.ipai.pt/fotos/gca/i006245_1459446712.pdf

RLL

The European Commission, through Regulation (EU) No 524/2013 of the European Parliament and of the Council of May 21, 2013, established the ODR platform for alternative dispute resolution between consumers and traders relating to sales contracts or online services.

13. Updates to this Privacy Policy

This Privacy Policy is subject to change. The date of the last update to this document is indicated by the caption “Last Update” at the top of this document. Changes to this Privacy Policy will take effect at the time of its publication on the website.